Last Updated: August 1, 2025
At Kingdom Leadership Development Group ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
• Fill out forms on our website
• Subscribe to our newsletter
• Request information
• Contact us
• Schedule appointments
This information may include:
• Name
• Email address
• Phone number
• Mailing address
• Other personal information you choose to provide
How We Use Your Information
We may use the information we collect to:
• Respond to your inquiries
• Process your requests
• Send periodic emails
• Improve our website and services
• Contact you about our services
• Comply with legal requirements
Information Security
We implement reasonable security measures to protect your personal information. However, no data transmission over the Internet or electronic storage is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings.
Email Communications
If you wish to stop receiving our emails, you can opt out by:
• Clicking the unsubscribe link in our emails
• Contacting us directly
SMS Communications and Consent
SMS Opt-In Consent
By providing your mobile phone number and opting in to receive SMS messages from Kingdom Leadership Development Group, you expressly consent to receive text messages from us. This consent is not required as a condition of purchasing any goods or services.
Types of SMS Messages
You may receive the following types of SMS messages:
Appointment reminders and confirmations
Policy updates and important notifications
Educational content about insurance and financial planning
Promotional offers and marketing messages (if opted in)
Service-related communications
Follow-up messages regarding your inquiries
Message Frequency
Message frequency varies based on your preferences and activity. You may receive up to 4 messages per month for promotional content, and additional messages for appointment reminders and important service notifications.
SMS Privacy and Security
SMS messages are not encrypted and may be less secure than other communication methods
Messages may contain sensitive information about your insurance needs or appointments
Standard messaging and data rates from your mobile carrier may apply
We do not charge for SMS messages, but your carrier may
SMS messages may be stored on your device and accessible to others with phone access
Opting Out of SMS Messages
You can stop receiving SMS messages at any time by:
Texting STOP to any message you receive from us
Texting UNSUBSCRIBE to opt out
Contacting us directly at (916) 891-6322 or [email protected]
Updating your communication preferences through our website
SMS Help and Support
For help with SMS messages, text HELP to any message or contact us directly:
Phone: (916) 891-6322
Email: [email protected]
Supported Carriers
Our SMS service is compatible with all major carriers including Verizon, AT&T, T-Mobile, Sprint, and other participating carriers. If you experience issues receiving messages, please contact your carrier or reach out to us directly.
Age Restrictions
You must be 18 years or older to opt in to receive SMS messages from Kingdom Leadership Development Group.
Updates to SMS Terms
We may update these SMS communication terms at any time. Continued participation after changes constitutes acceptance of new terms. We will notify you of material changes via SMS or email.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect information from children under 13.
Complaint Handling and Privacy
Collection of Complaint Information
When you submit a complaint to Kingdom Leadership Development Group, we may collect:
• Your name and contact information (including phone numbers for SMS communication)
• Details of your complaint or concern
• Supporting documentation you provide
• Records of our communications regarding your complaint (including SMS messages, emails, and phone calls)
• Any relevant policy or transaction information
• Resolution details and outcomes
• SMS message logs and timestamps
Use of Complaint Information
We use complaint information to:
• Investigate and resolve your specific concerns
• Communicate with you via phone, email, or SMS about your complaint
• Improve our services and processes
• Meet regulatory reporting requirements
• Maintain compliance with insurance industry standards
• Provide documentation for regulatory audits
• Prevent similar issues from occurring
Sharing of Complaint Information
We may share your complaint information with:
• Insurance carriers involved in your case
• Regulatory bodies (California Department of Insurance) when required
• Legal counsel when necessary for resolution
• Third-party service providers who assist in complaint resolution
• Law enforcement if required by law
We will not share your complaint information for marketing purposes or with unauthorized parties.
SMS Communication for Complaints
SMS Consent and Privacy
• By providing your mobile phone number, you consent to receive SMS messages regarding your complaint
• SMS messages may contain sensitive information about your complaint or personal details
• SMS communications are not encrypted and may be less secure than other communication methods
• You may request to communicate via alternative methods if you prefer
• Standard messaging and data rates may apply
SMS Security Considerations
• SMS messages may be stored on your mobile device and could be accessible to others with access to your phone
• We recommend reviewing and deleting complaint-related SMS messages after resolution
• If your phone is lost or stolen, please notify us immediately
• We cannot guarantee the security of SMS communications once delivered to your device
Opting Out of SMS Communications
You may opt out of SMS communications at any time by:
• Replying "STOP" to any SMS message
• Contacting us directly to request alternative communication methods
• Updating your communication preferences in writing
Retention of Complaint Records
Complaint records are retained for:
• Minimum of 5 years as required by California insurance regulations
• Longer periods if required by specific insurance carriers
• Until all related legal or regulatory matters are resolved
• As required by applicable federal or state law
Security of Complaint Information
We protect complaint information through:
• Secure filing systems (physical and digital)
• Limited access to authorized personnel only
• Encryption of digital complaint records (note: SMS messages are not encrypted)
• Secure SMS platform providers with business associate agreements
• Regular security reviews and updates
• Confidentiality agreements with staff and service providers
• Limited retention of SMS message logs to only what's necessary for complaint resolution
Your Rights Regarding Complaint Information
You have the right to:
• Request copies of your complaint file (including SMS communication logs)
• Correct inaccurate information in your complaint record
• Request updates on the status of your complaint
• Choose your preferred method of communication (phone, email, SMS, or mail)
• Opt out of SMS communications at any time
• Withdraw your complaint at any time
• File complaints with regulatory authorities
• Request that complaint information not be shared beyond what's legally required
Confidentiality
We treat all complaints with strict confidentiality and will only disclose information:
• To the extent necessary to investigate and resolve the complaint
• As required by law or regulation
• With your explicit written consent
• To protect our legal rights or the rights of others
Anonymous Complaints
If you submit an anonymous complaint:
• We will investigate to the extent possible without additional information
• We cannot provide updates on resolution
• Some regulatory reporting may still be required
• We cannot guarantee complete investigation without contact information
Third-Party Complaints
If someone files a complaint on your behalf:
• We may require written authorization to discuss the matter
• The authorized representative will receive communications
• You maintain the right to participate directly in the resolution
• Privacy protections extend to authorized representatives
Contact for Complaint Privacy Issues
If you have questions about how we handle complaint information or wish to exercise your privacy rights regarding a complaint, contact:
Kingdom Leadership Development Group
Sacramento, CA 95822
California License #0K55675
1 (916) 612-2098
Regulatory Reporting
Please note that certain complaints may be required to be reported to:
• California Department of Insurance
• Insurance company compliance departments
• Other regulatory bodies as required by law
Such reporting is done in accordance with applicable privacy laws and regulations.
Updates to Complaint Privacy Practices
We may update our complaint handling privacy practices. Any changes will be reflected in this section of our Privacy Policy with an updated effective date.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.
California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA).
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Kingdom Leadership Development Group
Sacramento, CA 95822
California License #0K55675
1 (916) 612-2098
By using our website, you agree to this Privacy Policy.